Unresponsive Game Masters of Flyff PH

I have reasons to believe that the GM of the game Fly for Fun here in the Philippines is being unresponsive to the needs of their players.
First is the connectivity issue for the ISP that their players is using. The ISP SmartBro is now experiencing connectivity issues where the players of this game literaly cannot login to the game. Take note that this same ISP is used to play other online games and not having problems with it.
This can be a small problem but the thing is non of these Game Masters has given a time to explain the issue to their players. The Technical Issue section of their forum site is now flooded with rants from player and still there is no reply or any announcement about this issue.
During my Observation on the said forums, these GMs have focused in advertising the new products in their item malls. And the patch that they apply in their game client doesn’t seem to fix these connectivity issues but just the new item for the mall.
Another thing that i noticed in the forum is for them not having proffessional Forum Managers here is an example of his post. The link clearly states that he is a Forum Manager.
The game is good and it is a game that I tried to play again after giving it up because of some issues they had before ( Lot of Bugs in game ) . But after giving time to let them fix whatever problems they have, it doesn’t seem they have fixed the most important things in the game, their Customer Support.